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FAQ's

ABOUT OUR BRAND:

 

HOW DO I PRONOUNCE NTRL?

NTRL by Sabs is pronounced: “Natural” by Sabs

 

WHAT DOES THE NAME MEAN?

The name is in celebration of our founder Sabrina's love of Natural Hair and includes her nickname “Sabs”

 

WHERE IS NTRL BY SABS BASED AND MANUFACTURED?

The NTRL by Sabs headquarters are in Brooklyn, NY and our products are all formulated and manufactured here in the USA. 

 

ARE YOU A BIPOC BRAND?

Yes! We are a female black-owned brand. 

 

IS NTRL BY SABS SOLD BY ANY OTHER RETAILERS?

Yes, NTRL by Sabs is available at the following destinations:

Roots Radicals Salon - Williamsburg, Brooklyn 434 Graham Ave Bk, NY 11222

CornerStore Gift Shop @ Revival Baltimore: 101 W Monument St, Baltimore, MD 21201

TreatCare.com 

Sanctuairelife.com

 

ABOUT OUR PRODUCTS:

 

WHAT IS YOUR POLICY ON ANIMAL TESTING?

We LOVE our furry friends! We absolutely DO NOT test any of our products on animals. You may shop confidently as all our products are cruelty-free.

 

ARE YOUR PRODUCTS VEGAN?

Mostly, yes. Nearly all of our products are vegan. At this time the only products that are not 100% vegan are our lotion bars and lip balms as they contain sustainably resourced beeswax.

 

ARE YOUR PRODUCTS ORGANIC?

All of our products contain organic ingredients and we are in the process of applying for organic certification. Stay tuned! 

 

I HAVE ALLERGIES, HOW CAN I FIND OUT YOUR INGREDIENTS?

All of our ingredients are listed on their respective product page. Please read the ingredient lists very carefully to make sure you are not allergic to anything we may have in our formulas. NTRL by Sabs is not liable for allergic reactions as we are very transparent about our ingredients on all packaging and on our website.

 

DO YOUR PRODUCTS CONTAIN SULFATES OR PARABENS?

No. All NTRL by Sabs products are Sulfate and Paraben free.

 

WHAT ABOUT SILICONE?

At this time there is only one product in the collection that contains a mild silicone called Amodimethicone - Nourishing Shampoo.

The ingredient is formulated in the shampoo which also contains mild surfactants so there is not enough of it present to cause build up in the hair. The ingredient’s actual function is to aid in the hair’s ability to keep the proteins and vitamins in the formula. Its secondary function is to help protect dry/color-treated hair and prevent heat damage. We feel very strongly about offering products that work for many different hair types and bearing that in mind all silicone’s are not created equal. After much research and formula trials the decision to have amodimethicone in the Nourishing Shampoo was to deliver the best results for hair that needs nourishment in the shampoo phase, allowing for heat styling protection without causing problems in the future. To read more about amodimethicone check out this blog post by Naturally Curly. 

If you are still concerned about the presence of amodimethicone in the Nourishing Shampoo we recommend trying any of our other shampoo's which are completely silicone free.

 

WHAT IS A SHAMPOO/CONDITIONER BAR?

Exactly like a soap bar! Our handmade solid shampoo and conditioner bars are extremely good for the hair, long-lasting (good for 80+ washes!), and have zero waste! You apply them directly onto wet/damp hair or lather them in your hands and spread onto the hair.

Shampoo bars allow the hair and scalp to get clean without stripping the hair of its natural oils.

They’re perfect for travel (added bonus as they’re safe for use on the body) and for customers looking for a minimal ingredient natural product.

Our conditioner bars are rich without weighing down the hair and work perfectly with any of our shampoo bars. They are safe to use for co-washing medium to fine curly hair textures and you may keep a small amount on the ends of hair as an extra leave-in without the worry of build-up. You apply them just like the shampoo bars! For oily scalps you can avoid your scalp and apply the bar from mid-shaft to the ends of your hair! 

* Highly recommended for customers with naturally textured hair, locs, and braided hairstyles.

HOW DO I USE A SHAMPOO/CONDITIONER BAR? 

You may apply shampoo bars directly onto the scalp or the hair to lather. You can also get a lather going in your hands and apply onto the hair/scalp that way. Rinse thoroughly.

Conditioner bars are best used directly on the hair once they've been wet. Slide them down your hair shaft in sections depending on your conditioning needs. 

It is very important to keep the bars dry when not in use. They're essentially soap for your hair so if they stay wet you will waste the product. Try our Natural Bar Saver Bag for a safe dry storage option.

 

WHO CAN USE A SHAMPOO/CONDITIONER BAR?

Everyone! The bars are our founder’s favorite products in the collection.

Shampoo Bars are wonderful for all hair but here’s a little guide on the best one’s by hair type:

Curly/Coiled: LavRiche, MinTingle, El Jardin, or CocoRiche

Color-treated hair: LavRicheEl Jardin, or CocoRiche

Dry/Dehydrated Hair: LavRicheEl Jardin, or CocoRiche

Fine/Limp/Oily hair: MinTingle (very oily hair can eventually skip conditioner)

Locs & Braids: MinTingle, El JardinLavRiche, or CocoRiche

Scalp issues/dandruff: MinTingle

Our Conditioner bars are great for every hair type!

Please note: Customers with very oily hair can eventually skip conditioner altogether when using shampoo bars and try an Apple Cider Vinegar rinse* instead:

  • Rinse recipe: 1 oz. Apple Cider Vinegar to 4-8 oz water depending on length. Saturate hair in mixture after shampooing for PH balance and shine. Allow to sit on hair for 1 minute and then rinse thoroughly. Oh, and don’t worry about the smell it disappears when the hair dries.

 

WHAT IS THE SHAMPOO BAR ADJUSTMENT PERIOD I HEAR ABOUT?

Great question! There is an adjustment period for those customers switching from sulfate shampoos to bars. You will notice pretty quickly that your hair is softer and has more moisture. For medium to coarse hair and curly crowns this is a great thing. You are keeping more of your natural oils. For those with fine/limp hair who experience the increase in oils, and don’t want to live on dry shampoo, we recommend doing an Apple Cider Vinegar rinse* before conditioning (if you condition at all). Eventually your scalp and hair will normalize and you may find you need to use very little to no conditioner.

  • Rinse recipe: 1 oz. Apple Cider Vinegar to 4-8 oz water depending on length. Saturate hair in mixture after shampooing for PH balance and shine. Allow to sit on hair for 1 minute and then rinse thoroughly. Oh, and don’t worry about the smell it disappears when the hair dries.

 

HOW DO I USE THE NATURAL BAR SAVER BAG?

The bar saver bags are a reusable option for housing your bars. They’re made of 100% Ramie which is a natural fiber that is very strong. We recommend utilizing  the bag to hang your bars to dry in when they’re not in use.

DO NOT USE THE BAG TO WASH YOUR HAIR. It will tangle hair and you will likely overuse the product. A little shampoo goes a long way. 

The bags may also be used as an exfoliating loofah for the body only! 

 

CAN I MIX AND MATCH SHAMPOO/CONDITIONER BARS AND THE LIQUID PRODUCTS?

Yes! Our whole philosophy is creating products that work for our founder’s diverse chair of clients. There is no wrong way to pair our products. There is something for every hair type.

We hope you enjoy finding your perfect combination!

 

WHAT IS THE DEAL WITH LOTION BARS?

Lotion bars are a sustainable way to use lotion. They are another of our zero-waste products.

They're handmade with coconut oil, beeswax and essential oils so they're definitely not like the lotion you are used to in a bottle. They are really moisturizing for your driest areas (hands, feet, ankles, elbows) and you may notice a slight sticky feeling when you use them. It's completely normal as the beeswax helps your skin take in all the essential oils we've carefully mixed up for you. 

They're a bit of a learning curve for some, but well worth it, and great for the environment. Try them! 

 

WHAT IS THE SHELF LIFE OF YOUR PRODUCTS?

All NTRL by Sabs products have a 24 month shelf life. Our Shampoo and Conditioner bars last much longer if kept inside the original packaging. Once a product is opened please use within 1 year for best results.

 

PACKAGING AND PRODUCT CARE

- ALL PACKAGING IS RECYCLABLE! Please dispose of correctly per your state! 

- ALL ALUMINUM TINS ARE REUSABLE!! If you want to take the stickers off use 99 percent alcohol to peel of and remove residue or super hot water with gloves for safety!

- CONDITIONER BARS are now in boxes! The tins DO NOT BELONG IN YOUR SHOWER. NO WATER ON THE TINS PLEASE  - THEY WILL RUST!

 

ONLINE ORDERS:

 

WHEN WILL MY ORDER ARRIVE?

Orders are processed during business hours M-F from 9 am - 5 pm EST. If you place an order during the week you can expect it to ship within 3 business days of your order date. If you order Friday after 12pm it will be packed and shipped on the following Monday or by Tuesday - latest. Shipping times vary once its left our facility but you can expect your order to land within 5-7 business days after it ships. If for some reason you have not received your order after 7 business days please let us know by email hereMake sure to include your order number. We want you to have your goodies!! 

 

CAN I MAKE CHANGES ON OR CANCEL AN ORDER I ALREADY PLACED? 

Not really. In some rare cases we can make changes to your order after it has been placed. Please send us a message here if you need to make a change. WE DO NOT CANCEL ORDERS. Please order carefully! 

 

RETURN/EXCHANGE POLICY?

We are a very small business and these are mostly handmade personal care products so unfortunately we cannot offer returns or exchanges on product.

We will allow return exceptions on a case-by-case basis.

If you feel there is an issue with your product which warrants a return exception please reach out to us by email here

If we decide you qualify for a return exception you will receive it in the form of a store credit once the product has been returned. 

 

WHO PAYS FOR SHIPPING?

Shipping is paid for by the customer for orders under $100. 

  

DO YOU SHIP INTERNATIONALLY? 

Apologies, due to COVID-19 we cannot ship internationally at this time. We are looking into options as conditions improve!